For any concerns you may have about your COD/COP order, you can send us a message via our facebook page at https://m.me/t/carreonsphotovideostore
Our system will automatically compute the shipping rates depending on the item’s that are on your cart upon checkout.
Orders usually take 2-3 business days to get delivered within areas in Luzon and 3-4 business days within areas in Visayas/Mindanao. Note, however, that it may take longer if our partner courier have a delay on their part. This is no longer within our control, but we will assist you in following up your package at no additional cost to you.
Rest assured that all orders are tracked, and any concerns will be handled carefully and thoroughly by our committed customer service representatives.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
We currently have Cash on Delivery, Cash remittance, and BPI and BDO Fund Transfers.
WHEN WILL MY ORDER BE SHIPPED?
All orders placed until 12nn (cutoff) will be shipped out the same day unless it is a weekend or holiday. Orders placed after the cutoff time will be shipped the next business day.
CAN MY ORDER BE DELIVERED ON THE WEEKEND?
Most orders will not be delivered on the weekend. However, your chosen door-to-door courier may deliver on Saturdays, so if you choose Standard Express Shipping, your order may arrive on a Saturday.
HOW CAN I TRACK MY ORDER?
The tracking number associated with your order will be sent to you via SMS or email. If you didn’t receive or cannot find your shipping confirmation email, please contact us and we will send you your tracking number directly at email@example.com
CAN I CHANGE OR CANCEL MY ORDER?
Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or canceled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us and let us know as soon as possible.
MY ORDER HAS ALREADY SHIPPED. CAN I HAVE THE DELIVERY ADDRESS CHANGED?
The shipping address for orders that are already on their way to you cannot be changed. Our partner couriers are not able to change delivery addresses once an order has been shipped.
WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?
We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be canceled; you will, of course, receive a refund for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.
I HAVE A QUESTION ABOUT Carreon’s Photo Video Store THAT ISN’T RELATED TO AN ORDER.
Contact Us at firstname.lastname@example.org